Your safety is our priority

Call or chat with us 24/7 on the Plata App in case of:

  • phone

    If your card or phone is lost or stolen

  • a lock

    In case of an unauthorized transaction

  • exclamation mark in a triangle

    Noticing suspicious stores or ATMs

  • ranger star

    If you are having problems with payments

How we protect you

24/7 fraud protection

Dispute a transaction

Risk notifications

Safe delivery

Full control with a tap

Your safety is our priority

Digital card

Spending limits

Freeze card

Biometrics security

Certified Security

Excellence in safeguarding your transactions and account

  • Mastercard® certified

    Mastercard® certified

    We are a principal member of one of the largest global technology companies in the payments industry. With Mastercard® we aim for nothing short of excellence in safeguarding your finances.

  • PROFECO supervision

    PROFECO supervision

    Upholding trust and transparency, our operations align with PROFECO standards. This ensures our dedication to offering services that prioritize your safety and satisfaction.

Tecnologías Diffiere, S.A.P.I. de C.V.Mariano Escobedo 476, First Floor, Anzures, Miguel Hidalgo, 11590, Mexico City