Your safety is our priority

Call or chat with us 24/7 on the Plata App in case of:

  • phone

    If your card or phone is lost or stolen

  • a lock

    In case of an unauthorized transaction

  • exclamation mark in a triangle

    Noticing suspicious stores or ATMs

  • ranger star

    If you are having problems with payments

How we protect you

24/7 fraud protection

Dispute a transaction

Risk notifications

Safe delivery

Full control with a tap

Your safety is our priority

Digital card

Spending limits

Freeze card

Biometrics security

Certified Security

Excellence in safeguarding your transactions and account

  • Mastercard® certified

    Mastercard® certified

    We are a principal member of one of the largest global technology companies in the payments industry. With Mastercard® we aim for nothing short of excellence in safeguarding your finances.

  • PROFECO supervision

    PROFECO supervision

    Upholding trust and transparency, our operations align with PROFECO standards. This ensures our dedication to offering services that prioritize your safety and satisfaction.