Legal documents
Information booklet - Plata Crédito
CAT, conditions and another terms
Information booklet - Plata Cuenta
CAT, conditions and another terms
Information booklet - Ahorro Flexible
CAT, conditions and another terms
Information booklet - Ahorro Fijo
CAT, conditions and another terms
Plata Crédito
Current account credit card agreement
Plata Cuenta
Current account agreement
Ahorro Flexible
Ahorro Flexible agreement
Ahorro Fijo
Ahorro Fijo agreement
Plata Cuenta y Ahorros Básicos
Multiple Basic Products agreement
Garantizada
Contrato de Garantizada
Plata Crédito Básica
Base account credit card agreement
MSI T&C
Meses Sin Intereses applicable conditions
Privacy notice
Personal data treatment and data subject rights
Digital Wallet T&C
About using digital wallets such as Apple Pay or Google Pay
“Plata Plus” T&C
Learn about the program
Plata Crédito Cashback T&C
Cashback program applicable conditions
Credit bureau report
Authorization for us to consult your credit bureau report
Terms and Conditions
About website and mobile application usage
Bond Terms & Conditions
Senior Unsecured Fixed Rate Bonds — Up to USD 200M
Partner Cashback T&C
About website and mobile application usage
Statutes of Banco Plata
Review the legal and operational structure that supports the functioning of Banco Plata
Remuneration system
Learn about the remuneration system
Insurance for Plata Crédito customers
Coverage for unemployment and total and permanent disability
Earnings Release — 3Q2025
Financial results for the third quarter
Collection agencies
Check here our collection partners
Earnings Release — 4Q2025
Financial results for the forth quarter
CONTRACTS
AND FORMS
Format for presenting objections to domiciled services
Request a refund for an unrecognized direct debit charge
Format for the registration of the recurring charge service
Request the activation of a recurring direct debit
Format to cancel the direct debit service
Request the revocation of previously granted consent for a direct debit payment.
Format to object to charges derived from the recurring charge service
Request a refund for unrecognized recurring charges.
Format for cancellation of recurring charge service
Request the cancellation of charges debited to your account
Format for the registration of the direct debit service
Request the registration of a direct debit service
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