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Your safety is our priority

Certified Security

Excellence in safeguarding your transactions and account

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    Mastercard® certified

    We are a principal member of one of the largest global technology companies in the payments industry. With Mastercard® we aim for nothing short of excellence in safeguarding your finances.

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    PROFECO supervision

    Upholding trust and transparency, our operations align with PROFECO standards. This ensures our dedication to offering services that prioritize your safety and satisfaction.

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Banco Plata, S.A., Institución de Banca Múltiple (En proceso de inicio de operaciones) Mariano Escobedo 476, First Floor. Anzures, Miguel Hidalgo, 11590, Mexico City
+52 55 9990 8880, 
+52 55 2579 0079
[email protected]
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Copyright © 2025
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    If your card or phone is lost or stolen

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    In case of an unauthorized transaction

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    Noticing suspicious stores or ATMs

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    If you are having problems with payments

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    24/7 fraud protection

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    Dispute a transaction

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    Risk notifications

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    Safe delivery

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    Spending limits

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    Freeze card

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    Biometrics security

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    Your safety is our priority

    +52 55 9990 8880+52 55 2579 0079

    Call or chat with us 24/7 on the Plata App in case of: