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Banco Plata, S.A., Institución de Banca Múltiple, Mariano Escobedo 476, First floor, Col. Anzures, Alc. Miguel Hidalgo, CDMX, C.P. 11590
+52 55 9990 8880, 
+52 55 2579 0079
[email protected]
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  • Conoce la UNE y su función

    Learn about UNE and its role

  • CONDUSEF

    CONDUSEF

    (National Commission for the Protection and Defense of Financial Services Users)

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    24/7 fraud protection

  • dispute transaction

    Dispute a transaction

  • risk notification

    Risk notifications

  • safe delivery

    Safe delivery

  • notas actividad

    What to do if you notice unusual activity on your account

  • consult operation

    How to check a transaction?

  • urgent contact

    Urgent Contact if You Suspect Fraud. Our official communication channels and domains

  • protect account

    How protect your account

  • official communications

    How to recognize official bank communications

  • never share codes

    Why you should never share codes or passwords

  • official channels

    Official bank communication channels

  • suspicious activity

    What to do if something looks suspicious

  • common fraud schemes

    Common fraud schemes

  • confirmation codes important

    Why confirmation codes are so important

  • scammers urgency

    How scammers create a sense of urgency

  • phishing links

    How to recognize phishing links

  • safe public networks

    Safe use of public networks and your devices

  • malware apps

    Malware and malicious applications

  • 24h protection

    How the bank protects you 24/7

  • online banking risks

    Risks inherent in the use of electronic banking and mobile banking.

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    Spending limits

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    Freeze card

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    Biometrics security

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    Your safety is our priority

    +52 55 9990 8880+52 55 2579 0079

    Call or chat with us 24/7 on the Banco Plata App in case of:

    • phone

      If your Banco Plata card or phone is lost or stolen

    • a lock

      In case of an unauthorized transaction

    • exclamation mark in a triangle

      Noticing suspicious stores or ATMs

    • ranger star

      If you are having problems with payments