Frequently asked

questions

We are a Multiple Banking Institution that operates digitally. Our promise in Mexico is to raise the standards of financial products and services through innovation, excellent customer service, and greater benefits for their money.

We transform the financial experience of Mexicans by overcoming the limitations of traditional banking. With the support of our technology, we offer a simpler, safer, and more efficient financial experience.

You can apply at platacard.mx or by downloading the Banco Plata app. You only need your RFC and a valid INE to complete the application.

Currently, we operate throughout Mexico and continue expanding Banco Plata’s presence every day. We invite you to follow us on our social media channels to stay updated on our upcoming launches.

You can contact us through the Support chat in the app or call us at +52 55 9990 8880 or +52 55 2579 0079. We are here to help you 24 hours a day, 7 days a week.

Receiving the card is the final step in the process before the credit is either approved or declined. If your application was not approved, the card cannot be used, but you will have another opportunity to apply again in 3 months. We would be very happy to have you as part of the Banco Plata community.

Yes, you can apply for the card as a foreigner. To complete the process, you will need a valid residence permit and proof of address in Mexico, such as an electricity bill or a bank statement.

This institution collects key data such as what products each financial institution offers, how much they charge for them, what rates they apply, how many complaints they receive, what penalties they have incurred, and whether they have used unfair terms or inappropriate practices. It is a practical way to find out how they operate and how reliable they are.

You can consult it on the Financial Institutions Bureau website https://www.buro.gob.mx/

A transfer occurs when an account holder asks their bank to send a certain amount of money from their account to the account of a beneficiary at another financial institution.

Both the sender (the originator) and the receiver (the beneficiary) can identify the transaction through their account statement, where the origin and destination of the funds will be reflected.

For the originator (the sender):

• Have an active account with Banco Plata.

For the beneficiary (the receiver):

• Have an account that accepts deposits.

• Have the interbank CLABE or the credit card number of the receiving bank available.

By channel:

The client must initiate the transfer within the operating hours established for the selected channel to ensure the transfer is processed the same day or, if applicable, the following day.

A fee plus VAT will be charged for using this service. The amount will depend on the channel or platform used to send the transfer.

If the transaction is rejected by the receiving bank, the amount will be returned to the sending bank and credited back to the originator’s account on the same day.

Through the SPEI system, you can send money to accounts at other banks so that it is credited on the same day.

If the transfer is intended to pay loans (mortgage, auto, or personal) at other institutions, the payment will be applied on the next business day, regardless of the amount.

The Standardized Bank Code (CLABE) is a unique number assigned to each bank account in Mexico. This code allows users to make electronic transfers securely, regardless of the banking institution or the location of the account.

Thanks to the CLABE, any customer can access the Interbank Electronic Payments System (SPEI) to send funds to any bank in the country.