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Your safety is our priority

+52 55 9990 8880

Call or chat with us 24/7 on the Plata App in case of:

How we protect you

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    24/7 fraud protection

  • dispute transaction

    Dispute a transaction

  • risk notification

    Risk notifications

  • safe delivery

    Safe delivery

Full control with a tap

Your safety is our priority

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    Digital card

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    Spending limits

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    Freeze card

  • biometry

    Biometrics security

Certified Security

Excellence in safeguarding your transactions and account

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    Mastercard® certified

    We are a principal member of one of the largest global technology companies in the payments industry. With Mastercard® we aim for nothing short of excellence in safeguarding your finances.

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    PROFECO supervision

    Upholding trust and transparency, our operations align with PROFECO standards. This ensures our dedication to offering services that prioritize your safety and satisfaction.

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Banco Plata, S.A., Institución de Banca Múltiple (En proceso de inicio de operaciones) Mariano Escobedo 476, First Floor. Anzures, Miguel Hidalgo, 11590, Mexico City
+52 55 9990 8880[email protected]
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  • phone

    If your card or phone is lost or stolen

  • a lock

    In case of an unauthorized transaction

  • exclamation mark in a triangle

    Noticing suspicious stores or ATMs

  • ranger star

    If you are having problems with payments