Your safety is our
priority
Call or chat with us 24/7 on the Banco Plata App in case of:
If your Plata's card or phone is lost or stolen
If your Plata's card or phone is lost or stolen
In case of an unauthorized transaction
In case of an unauthorized transaction
Noticing suspicious stores or ATMs
Noticing suspicious stores or ATMs
If you are having problems with payments
If you are having problems with payments
How we protect you
Tips to avoid falling
victim to fraud
Urgent contact regarding fraud. Official channels and domains.
How protect your account
How to recognize official bank communications
Why you should never share codes or passwords
Official bank communication channels
What to do if something looks suspicious
Common fraud schemes
Why confirmation codes are so important
How scammers create a sense of urgency
How to recognize phishing links
Safe use of public networks and your devices
Malware and malicious applications
How the bank protects you 24/7
Risks inherent in the use of electronic banking and mobile banking
Full control with a tap
Your safety is our priority
Certified security
Excellence in safeguarding your transactions and account
Mastercard® certified
We are a principal member of one of the largest global technology companies in the payments industry. With Mastercard® we aim for nothing short of excellence in safeguarding your finances.