If your card or phone is lost or stolen
In case of an unauthorized transaction
Noticing suspicious stores or ATMs
If you are having problems with payments
How we protect you
24/7 fraud protection
Dispute a transaction
Risk notifications
Safe delivery
Full control with a tap
Your safety is our priority
Digital card
Spending limits
Freeze card
Biometrics security
Certified Security
Excellence in safeguarding your transactions and account
Mastercard® certified
We are a principal member of one of the largest global technology companies in the payments industry. With Mastercard® we aim for nothing short of excellence in safeguarding your finances.
PROFECO supervision
Upholding trust and transparency, our operations align with PROFECO standards. This ensures our dedication to offering services that prioritize your safety and satisfaction.